During these unprecedented times, the health and wellbeing of our guests and employee is our highest priority. There have been no reported cases of COVID-19 at My Beach Resort Phuket and we continue our efforts to keep all our guests and employees safe. In accordance to the directions issued by the Governor of Phuket to assist in controlling the spread of COVID-19, My Beach Resort Phuket will temporarily cease operations from 4 April 2020 until further notice.
We are committed to ensuring you experience flexibility during these challenging times and have made updates to our cancellation policy.
Cancellation policy & booking flexibility
We remain committed to offering our guests flexible booking options. Given these exceptional circumstances, we are temporarily adjusting our booking policies to allow for flexibility which will help you make right decisions regarding travel at this time.
For reservations made prior to 3 April 2020, guests can cancel existing reservations and book at a later date. Guests who have made reservations with prepayment have the options of requesting a refund or retaining the value of the reservation as a deposit, where new reservation dates must be before 31 March 2021. Please note that a room rate difference may be applied for the new dates.
For guests who have made reservations via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies as well as to arrange the amendments.
During challenging times like these, we believe that the power of hospitality is needed most of all and this is what brings us all together. We will keep you updated through this dynamic situation.
Once the time is right to travel again, our team looks forward to welcome you with excellent service and attention to detail.