The safety and wellbeing of our guests and associates is a top priority at My Beach Phuket Resort. We understand that you may be experiencing stress and having concerns around travelling during this time following the COVID-19 outbreak. My Beach Resort Phuket is closely monitoring the situation and following the recommendation of international and local disease prevention organizations pertaining to travellers’ health. We would also like to update you on the actions we have taken in response to the outbreak:
Cancellation policy & booking flexibility
We remain committed to offering our guests flexible booking options. Given these exceptional circumstances, we are temporarily adjusting our booking policies to allow for flexibility which will help you make right decisions regarding travel at this time.
For reservations made prior to 18 March 2020, guests can cancel existing reservations and book at a later date. Guests who have made reservations with prepayment have the options of requesting a refund or retaining the value of the reservation as a deposit, where new reservation dates must be before 31 October 2020. Please note that a room rate difference may be applied for the new dates.
For guests who have made reservations via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies as well as to arrange the amendments.
Health and hygiene
Providing guests and our associates with safe and hygienic environments is a top priority at My Beach Resort. In response to COVID-19, we have taken additional measures to make our cleaning and hygiene procedures even more rigorous:
• Hand sanitizer for guests provided at the hotel lobby and in public areas;
• Increased frequency of cleaning and sanitizing public areas (including lobby, public restrooms, door handles, light switches, etc.)
Update of temporary closure of facilities
In accordance to the directions issued by the Governor of Phuket to assist in controlling the spread of COVID-19, we regret to advise that My Beach Resort Phuket is closed to all non-resident guests. Our gym, massage service, and swimming pool is also closed on a temporary basis, from now until 31 March 2020. Guests staying at our Pool Access and Private Pool Beachfront rooms are requested to refrain from using the private swimming pools.
Special Operating Hours for our venues (for in-house guests):
My Bar : 10.00 – 20.00 hrs.
My Café : 10.00 – 20.00 hrs. (last order : 19.30 hrs. )
Room service : 10.00 – 20.00 hrs. ( last order : 19.30 hrs.)
My Lounge : Closed
During challenging times like these, we believe that the power of hospitality is needed most of all and this is what brings us all together. We will keep you updated through this dynamic situation.
Whether you are planning to travel now or in the future, our team looks forward to welcome you with excellent service and attention to detail.